125,000+
28,800+
340M+
$670M+
Healthcare can be complicated. We're here to simplify it, across every part of how you deliver care.
Profiles, Goals, Notes and Incidents, all on the one participant record.
All client information consolidated into one profile, accessible from any device.
Person-centred goals, individual preferences, and the people connected to their care.
Tracked, templated and synced across Maica. Billable against an active Service Agreement.
Incidents logged, tracked and reported against your compliance obligations.
Planning, rostering, allocation and a mobile app for your care team.
Appointments, Shifts and resources scheduled in a single visual view.
Bulk updates across multiple Appointments and Shifts in a single action.
The best-fit worker matched by skills, attributes and preferences.
Unfilled Shifts offered to your care team directly from the Planner.
Schedules, notes, check-ins and travel from any mobile device.
Service Agreements, Budget Management, invoicing and claiming in one chain.
Agreements across NDIS, Support at Home, HCP, CHSP and block funding.
Real-time budget tracking with forecasting across every funding type.
Invoices generated from delivery, and bulk claims submitted to the agency.
Monthly statements and PCI compliant payment processing.
Reports, dashboards, alerts and audit trails, all on the Salesforce platform.
Every Maica record reportable through Salesforce's own reporting tools.
Targeted alerts surfaced on the record pages your team already uses.
Field history, sharing rules and permissions inherited from Salesforce.
Sector-specific reporting for each program you deliver.
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Whether you deliver under the NDIS, Support at Home, Residential Aged Care, or any other funding structure. Maica is built to support it.
Maica Healthcare is a managed package on the Salesforce platform. A great deal of what care software has to get right is already solved there.
Sharing rules, field-level permissions and audit history come from the platform, which means they were built by people who do only that.
Every record Maica creates is reportable through Salesforce's own tools, configured by your team rather than requested from ours.
Flows, custom objects and fields are yours to configure. Maica uses Salesforce Flows extensively, so business processes can be amended rather than rebuilt.
Whatever else your organisation runs on Salesforce sits alongside Maica rather than beside it.
Government systems, finance, payments and payroll, integrated natively rather than through a middle layer you maintain.
The questions providers ask us most about the core care management product.
Yes. Maica Healthcare is a managed package built natively on the Salesforce platform, so it runs inside Salesforce. That is deliberate: the security model, sharing rules, audit trails, reporting and extensibility come from the platform rather than being rebuilt by us.
Yes, and that is the point. Agreements, budgets, claiming and reporting all understand which program a participant sits under, so a provider delivering across NDIS, Home Care Packages, CHSP and Support at Home runs one system rather than one per funding stream.
Yes. Maica is natively integrated with the NDIS APIs for participant, plan and claiming data, and with Services Australia for Support at Home and residential aged care recipient sync and claiming. The release of those digital integration APIs is what made Maica possible in the first place.
Yes. Workers check in and out of appointments, complete checklists, record notes, log travel and attach files and photos from a phone. Everything they capture lands on the same records your office team is working from.
Maica validates against overtime while you are scheduling, so the cost implication surfaces before a shift is committed rather than after payroll. It also integrates with KeyPay for payroll and award interpretation.
Yes. Maica uses Salesforce Flows extensively, so business processes can be amended to match how your organisation actually works. Custom objects, fields, reports and permissions are all yours to configure.
Forms, Docs, Portals and Learning are separately licensable products that read and write the same Salesforce data. So a form can create a record, a document can be generated from it, and a participant can see the result in a portal, with no copy of your data in between.
From the first referral to the last claim. Seven stages, one system, no handoffs between products that were never designed to talk.
Referrals in from any channel, and a new participant set up without re-keying.
Preferences, goals, connections and care needs on one record.
Agreements and budgets across NDIS, Support at Home, HCP and CHSP.
The right worker, the right shift, checked against skills and the award.
Check in and out, notes, travel and files, captured on the phone.
Invoices raised from delivery, and claims submitted straight to the agency.
Every stage above, reportable, on the Salesforce platform.
