Maica connects to Services Australia through PRODA. Care Recipient details, Plans and Plan Budgets sync onto the Funding Record, Claims go out as Payment Requests, and Responses come back against the Line Item they came from.
Bring Classifications, Approved Services, Supplements, Individual Contributions and Budgets directly into Maica. Everything connects to the active Plan, with usage broken down by period and category.
Select the Invoice Line Items you want to claim. Maica creates the Claim Batch and Payment Requests, submits them to Services Australia and returns the Claim Status, Payment Statement and Payment details to each Line Item.
See your pooled Care Management Budget alongside the rest of your operations. Maica retrieves total, used and available Funding for the current financial quarter, including rollover deductions and write-offs, exactly as reported by Services Australia. Each Service Provider ID has its own view, keeping every provider's Funding clearly attributed.
See the full picture of Support at Home Funding. Connect each Client's Agreement to their Plan and follow every dollar from approval to spend.
Build each Client's Agreement around the Support they need, with Funding and Budgets connected from the start. Services are priced as you add them, keeping the Agreement and its Funding aligned.
See what's approved, committed, spent and remaining as care is delivered. Compare delivered Services with booked Support to track whether a Client is on pace, both against their whole Agreement and each Item.
See how far Funding will go. Maica projects across the full Plan Period, quarter by quarter, carrying each balance forward to show whether a Client's Budget is on track.
Every Funding Stream on the Agreement carries its own Statement line, from the ongoing quarterly Budget through to Short-Term Restorative Care and Assistive Technology and Home Modifications.
Each line shows the opening balance, expenditure and closing balance, with the closing balance carried into the following period.
The itemised Services behind each line sit underneath, produced from live Salesforce data by Maica Docs.
Produce compliant Monthly Statements automatically. Generate them for every Active Agreement in a single run, across one provider or all of them.
Maica Docs turns live Salesforce data into branded, itemised PDF Statements and sends them by email. A clear record for Clients, with the detail your team needs for audits.
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See your Care Management Funding exactly as Services Australia reports it. Maica retrieves the total, used and available Budget for the current financial quarter, including rollover deductions and write-offs, against your Service Provider ID.
Bring the full Care Recipient Plan into view. Using the Care Recipient ID, Maica retrieves Classifications, Approved Services, Supplements and Individual Contributions from Services Australia, all linked to one active Plan. Your team can see Means Tested Fees and Client Contributions before Billing begins.
Manage the full Claim Cycle in Maica. Create the Batch, track the outcome and reconcile Payments, with Budgets updated to reflect what has been paid.
Filter and select the Invoice Line Items to claim. Maica creates the Claim Batch and its Payment Requests from your selection.
Submit the Claim Batch directly to Services Australia through the Support at Home APIs, together with its Invoices and Invoice Line Items.
See the Claim Status, Payment Statement and Payment details in Maica, with Responses linked to each Invoice Line Item.
Maica automatically bills Client Contributions and refreshes Budgets to reflect the Payments received.
The full Claim Cycle in Maica, from selecting the Invoice Line Items through to Budgets refreshing against the Payments received.
Your questions about Maica and Aged Care, answered.
Yes. Set a Service Agreement to the Support at Home Funding Type to access Manage Services and the connected APIs for Sync, Claiming and Statements. Budgets update through automated synchronisation, without a separate Manage Budget action. Discharge is recorded using a checkbox on the Agreement.
Yes. Each Support Item has its own Claim Type and Funding Level, so Home Care Package items follow the Home Care Package Claiming process and remain separate from your other programs.
Maica uses the Care Recipient ID to retrieve information directly from Services Australia. Classifications, Approved Services, Supplements, Individual Contributions and Budgets all connect to one active Plan, with usage data included.
Yes. Support at Home Care Management Budgets are pooled at provider level rather than allocated to individual Clients. Maica retrieves the current financial quarter's Budget against each Service Provider ID, including rollover deductions and write-offs.
Yes. Generate a Monthly Statement for every Active Agreement in the period in one run. Each Funding Stream appears separately, with its opening balance, expenditure, closing balance and itemised Services.
Maica Healthcare runs natively on Salesforce as a managed package within your organisation's Salesforce environment. Maica Forms, Docs, Portals and Learning can connect to Salesforce data or work independently.
Choose from the four supported Leave Types to place an Agreement On Leave. Maica cancels the scheduled Services within the Leave period and releases the allocated Resources, making Support Worker hours available again. Group Appointments continue for the other attendees.
Yes. Manage multiple Service Types through one registered device, in line with Support at Home requirements.
Yes. Maica retrieves and displays each Service Provider ID separately, keeping pooled Care Management Funding clearly attributed to the right provider.