Maica connects to Services Australia through PRODA. Care Recipient details, Plans and Plan Budgets sync onto the Funding Record. Claims go out as Payment Requests. Responses come back against the line they came from.
Classifications, Approved Services, Supplements, Individual Contributions and Budgets come straight from Services Australia against the active plan. Usage comes with them, by period and category.
Select the Invoice Line Items to claim. Maica builds the Claim Batch and its Payment Requests, submits them, and brings back status, the Payment Statement and payment detail to the line item.
Maica retrieves your Care Management budget data directly from Services Australia, attributed to your Service Provider ID, so the pooled balance is visible in Maica alongside everything else. Total, used and available for the current financial quarter come with it, including rollover deductions and write offs, exactly as reported by Services Australia. Operate multiple Service Provider IDs and see each one separately.
Maica follows the whole Support at Home funding cycle, from what Services Australia approves through to what is committed, what is spent and what is left at the end.
Start with the care a client needs, then allocate their funding to match it. The budget is shaped by the support you plan to deliver, so the money follows the care.
See where that funding is heading. Maica projects the whole plan period quarter by quarter and carries each balance into the next, so you can see months ahead whether a client is on track.
Keep delivery in step with the plan. Maica counts what has been delivered alongside what is already booked in, so a client running ahead of or behind their funding shows up early enough to do something about it.
Every funding stream on the agreement carries its own statement line, from the ongoing quarterly budget through to Short-Term Restorative Care and Assistive Technology and Home Modifications.
Each line shows opening balance, expenditure and closing balance, with the closing balance carried into the following period.
The itemised services behind each line sit underneath, produced from live Salesforce data by Maica Docs.
One run generates a monthly statement for every active agreement in the period, for a single provider or all of them. Each funding stream carries its own line, with opening balance, expenditure and closing balance carried forward.
Statements are generated, turned into PDFs and issued by email through Maica Docs, from live Salesforce data. Branded, itemised and audit ready.
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Maica retrieves your Care Management budget data directly from Services Australia, attributed to your Service Provider ID. Total, used and available for the current financial quarter come across exactly as reported, including rollover deductions and write offs.
Maica calls the Services Australia APIs on a Care Recipient ID and returns the plan as records you can work with. Classifications, Approved Services and Supplements land against a single active plan, and Individual Contributions come across with them, so means tested fees and client contributions are known before you bill.
The whole claim cycle runs inside Maica, from the first batch through to budgets that reflect what was actually paid.
Filter the Invoice Line Items you want to claim. Maica builds the Claim Batch and its Payment Requests from them.
The Claim Batch goes to Services Australia through the Support at Home APIs, with its Invoices and Invoice Line Items.
Claim status, the Payment Statement and payment detail all come back into Maica, down to the individual Invoice Line Item.
Client contributions are billed automatically and Budgets refresh against the payments received.
The full claim cycle in Maica, from selecting the Invoice Line Items through to Budgets refreshing against the payments received.
The questions aged care providers ask us most.
Yes. Service Agreements can be set to a Support at Home Funding Type, which brings in Manage Services along with the Support at Home APIs for sync, claiming and statements. Budgets are handled by the synchronisation automation rather than a Manage Budget action, and discharge is a checkbox on the agreement.
Both are supported. Support Items carry their own Claim Type and Funding Level, so Home Care Package items are handled by Home Care Package claiming and stay separate from your other programs.
Maica calls the Services Australia APIs using the Care Recipient ID and returns Classifications, Approved Services, Supplements, Individual Contributions, and Budgets with usage data, all linked to a single active plan.
Yes. Under Support at Home they are pooled at provider level rather than allocated per client, so Maica retrieves them per Service Provider ID for the current financial quarter, including rollover deductions and write offs.
Yes. One run generates a statement for every active agreement in the period, with a separate line per funding stream showing opening balance, expenditure and closing balance, plus the itemised services behind it.
Maica Healthcare is a managed package built natively on the Salesforce platform, so it runs in your Salesforce org. Maica Forms, Docs, Portals and Learning connect to Salesforce data and also work without it.
An agreement can be placed on Leave using the four leave types set out in the legislation. Maica sets the agreement status to On Leave and cancels the Delivery Activities across the leave period, withdrawing the Resources so the Support Worker hours free up straight away. Group appointments continue for everyone else attending.
Yes. Multiple service types are managed from one registered device, aligned with Support at Home requirements.
Yes. Each Service Provider ID is retrieved and shown separately, so pooled Care Management funds are always attributed to the right provider.