Maica connects to Services Australia through PRODA on the B2G channel. Every outbound Event is saved in Maica before it is sent, so a connection problem never costs a care operation.
Submit Entries, Departures and Leave as Aged Care Events, each with its own Services Australia Status. Maica checks held Events daily and retrieves their final Status, so your team can follow progress without checking each one manually.
Submit Oxygen, Enteral Feeding and Extra Service Events through the same connection, with the relevant Supplement linked to each. Before submitting a Leave Event, Maica checks the entitlement to confirm the days available.
Bring Care Recipient details, Claims, Payment Statements, Fee Determinations, Medicare details and Leave Balances into Maica. Each Record shows when it last synced and whether the Sync succeeded.
Keep Resident Fees, Statements and monthly Claims connected, with Rates and Adjustments carried through to Billing.
Keep every Accommodation Deposit accounted for. Track RAD, RAC and Bond Accounts in a running Ledger, with each Payment, Drawdown and Refund linked to the Resident.
Deposits and Invoices stay separate in Maica, while Daily Accommodation Payments bill like any other Fee item.
See every movement in one Ledger, from incoming Payments to Retention, Drawdowns and the remaining Balance. Eligible charges are drawn from the Deposit as part of the daily Billing run.
Support the way each Resident pays for their Room. Configure a Lump Sum, a Daily Payment or a combination of both. The daily portion is billed as a Fee, while the Lump Sum remains on the Ledger.
Manage Departure Refunds with Interest calculated on late Payments. Use the same Records to report monthly Accommodation Balances to Services Australia.
Export RAD and RAC Ledgers for each Resident across a facility and completed financial year. The export uses the format required for Annual Prudential Compliance Statement Reporting to the ACFR portal.
Manage Entry, Leave, Room Moves and Departure from one Resident Record. Each Event carries through to Billing and Services Australia, keeping the details connected throughout the Resident's stay.
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Admit a permanent or respite Resident to a Room and send the Entry Event directly to Services Australia. Classifications, Approvals and Supplements return to the same Resident Record.
Next: Fees →Set up each Fee on the Resident's Service Agreement. The Billing Engine calculates charges daily from their move-in date, with Means Tested Fees aligned to the Fee Determinations received.
Next: Leave →Record Social, Hospital or Transition Leave with entitlements checked before submission. Current Leave Balances stay on the Resident Record, so your team can see the days remaining.
Next: Moves →Manage a Room Move with current capacity, Agreed Pricing and any Refund due in one step. Fees for the new Room apply from the move date.
Next: Departure →Record the Departure once. Maica stops Billing on the relevant date, makes the Room available again and submits the Departure Event to Services Australia.
Next: Settlement →Generate a final Statement for the part-month and refund the remaining Deposit, with Interest calculated on late Payments. Close the Ledger with a clear history of every transaction.
Back to Entry →Build a Location's Roster once, then repeat it across future periods. Allocate each Shift through the Planner or Schedule Manager, keeping the work together in one Roster.
A Shift places Resources at a Location for a period of time, with the Shift Services being delivered and any recurrence held on the Shift itself.
Create the next period from your existing Roster. Each Shift carries its times, Shift Services and recurrence, giving your team a consistent starting point.
Refine the Draft Roster until it is ready. Approve it in one action to make it available to your Care Workers.
Track Registered Nurse, Enrolled Nurse, Personal Care Worker and Assistant in Nursing hours as you build the Roster. Care Minutes and 24/7 Coverage use the same Shift data, keeping planning and reporting connected.
Put your Shift data to work. Calculate monthly checks from the hours your team has already recorded.
See how each Location is tracking against its Care Minutes target. Maica calculates delivered minutes by Shift Type and projects the rest of the quarter from upcoming Rosters, giving your team time to adjust.
Check Registered Nurse Coverage for every hour of every day at each Location. Maica uses the same Shift data to identify gaps early, giving your team visibility before the reporting deadline.
Record each Incident against the Resident and Location, then track it through to closure. The notification deadline stays visible on the Record, helping your team keep follow-up on track.
Turn connected Records into useful insights. Salesforce Reports and Dashboards bring Residents, Shifts, Fees and Claims into view. Build Reports, add Charts and schedule delivery to the people who need them.
Follow the history behind each Event, Fee and Balance. See what was sent to Services Australia, when it was sent and what came back, with the detail available on the Record when questions arise.
Bring Statements, the Claim Batch and the Payment Statement together. Close the month with connected Records that support a clear, consistent view of the figures.
Your questions about Maica and Residential Aged Care, answered.
Maica connects through the B2G channel using PRODA authentication. Submit Entry, Departure, Leave and Supplement Events directly from Maica. Retrieve Classifications, Approvals, Supplements and Balances into Resident Records individually or in bulk.
Each Fee is set up as an item on the Resident's Service Agreement. The Billing Engine runs daily, calculates the amount owed, applies the relevant caps and automatically generates Invoices.
Maica tracks RAD, RAC and Bond Accounts in a running Ledger, with every Payment, Drawdown and Refund recorded. Deposits remain separate from Invoices, while Daily Accommodation Payments are billed as Fees.
Yes. Maica calculates delivered Care Minutes from completed Shifts and projects upcoming minutes from the Roster, so you can compare both against your targets. Monthly checks also identify gaps in 24/7 Registered Nurse Coverage ahead of the GPMS deadline.
Track SIRS Incidents against their notification deadlines. The APCS Ledger is also available to export when your auditor needs it.
Maica Healthcare runs natively on Salesforce as a managed package within your organisation's Salesforce environment. Maica Forms, Docs, Portals and Learning can connect to Salesforce data or work independently.
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