Maica is healthcare software built for Australian providers. At its centre is Care Management, built natively on Salesforce, with connected products for Forms, Documents, staff training, signing and Campaigns.
Six products make up Maica: Maica for Care Management and Participant Portals; Maica Forms for collecting information; Maica Docs for generating Documents; Maica Learning for staff training; Maica Envelopes for sending PDFs for signing; and Maica Campaigns for sending personalised Forms, Documents and Emails at scale.
No. Maica Forms collects information and writes it into Salesforce. Maica Docs turns information already in Salesforce into branded Documents, ready to sign. Use them together or on their own. Neither requires the other.
Mostly, yes. Maica, Maica Forms, Maica Docs, Maica Envelopes and Maica Campaigns are licensed separately. Start with what you need and add more later. Maica Learning and the Participant Portal are available alongside Maica.
It depends on the product. Maica runs on Salesforce. Maica Forms, Maica Docs, Maica Learning and Maica Campaigns can connect to Salesforce data or work without it. Maica Envelopes does not require Salesforce.
Salesforce provides the foundations: security, access controls, audit trails, reporting and room to grow. That lets us focus on the tools care providers need, with a wider ecosystem of applications ready to connect.
No. Clients and families access their information through the Participant Portal, without signing in to Salesforce. There is no Salesforce licence cost for each client.
Maica supports NDIS, Aged Care, Residential Aged Care and Support Coordination providers. Aged Care includes Support at Home, Home Care Packages and CHSP. The language, Funding models and Claiming rules are built for Australia.
They work from the same Salesforce Records. Forms write information in, Docs read it, and Participant Portals load it live when a page opens. Each product uses the shared data, without keeping a separate copy of your client information.
No. Your team can build and configure Forms, Documents and Portals in the browser using drag and drop. Custom CSS and HTML are available if you want more control, but they are optional.
Maica is built by a Melbourne team. With more than a decade working with social and nonprofit organisations, the team has built Maica alongside care providers.
Yes. Start with what you need, then add and configure other products as your needs grow. There is no migration required, and products connected to Salesforce work from the same data.
Yes. Maica connects directly to NDIS systems through secure authentication. Participant Records sync, and Plan and Claiming information moves between systems without manual re-entry.
Maica connects with Xero for Invoicing and Reconciliation, Stripe for Payments, and KeyPay for Payroll and Award Interpretation. You also have access to the wider Salesforce ecosystem.
Yes. Participant syncing, Budget Management, Claiming and monthly Statements are built around the Support at Home program.
Manage NDIS, Support at Home, Home Care Packages, Residential Aged Care, CHSP, HACC and other block-funded programs in the same system.
Yes. Give each Form, Document and Portal its own logo, colours, typography and layout. Branding can be set individually, so every interaction feels like it comes from you.
Maica Learning lets you create, deliver and track your own staff training. Build content, check understanding with Quizzes and Scenarios, and award Badges and Certificates. Connect Salesforce to write Completions back to your Records, or use it without that connection.
Yes. Import SCORM 1.2 and SCORM 2004 packages with progress and score tracking, alongside content you create in the same Module. You can also import course content from a spreadsheet.
Your team accesses Maica through Salesforce, and Forms, Docs, Learning and Participant Portals through the Maica app. Clients and families use the Portal you publish for them, with sign-in options including Magic Link, Password, Google, Facebook or your own Single Sign-On.
Your Salesforce settings determine access. Maica follows the security permissions, sharing rules and audit trails already in place, keeping access consistent across the platform.
Yes. Add a prefilled Form to a Portal page so clients and families can submit Requests. Each Request becomes a dedicated Salesforce Record for your team to manage.
Yes. Support Workers can access Schedules, Notes and other tools through the Mobile Worker App. Forms, Documents and Portals are also designed for use on a phone.
Pricing depends on the products you choose and the number of people using them. Visit our pricing page to explore current prices and build an Estimate, or chat with us about your organisation.
It depends on how much you bring with you. Maica works out of the box, so a straightforward setup can be live in a few weeks. Migrating participant records, funding history and existing agreements takes longer. We will give you a realistic timeline once we understand what you are moving across.
Yes. You get your own instance of Maica for 30 days, set up by us and ready to use from the moment you sign in. It comes with sample Participants, Service Agreements and schedules to explore, and Maica University so your team can learn at their own pace. No payment details are required and the trial does not roll into a paid subscription.
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