Get to know Maica with our Learning Centre.

We are here to help you understand what Maica is all about, how it works, and how you can configure it to suit your needs. Click on any of our features to see an interactive video of what this looks like in Maica.

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Invoice Management

Budgeting

Invoicing in Maica streamlines the billing process by generating accurate and timely invoices for services provided, ensuring efficient financial management within the NDIS and Aged Care schemes.

Mobile Quick Complete

Mobile

Learn how to quick complete an Appointment directly from your mobile device bypassing Maica's checkin/out processes.

Appointment Optimiser

Service Delivery

The Maica appointment optimiser automatically allocates the most appropriate resource(s) to appointments using a number of inputs such as availability.

Maica Flow Configuration

Configuration

Maica uses Salesforce Flows extensively to provide configurable business processes that can easily be amended to meet specific organisational needs.

Schedule Management

Demonstrations

This provides an overview of the schedule management experience in Maica, including the creation of Appointments.

Salesforce Configuration

Demonstrations

Maica has been built on top of the Salesforce platform and this video provides an introduction to the configuration options within Salesforce.

Bulk Claiming

Budgeting

Maica provides the ability to submit invoice payment claims in bulk directly to the agency, particularly for NDIS invoice claims.

Participant Preferences

Client Care

Participant preferences in Maica capture individual needs, likes, and dislikes, enabling personalised and responsive care plans.

Interactions

Client Care

Interactions facilitate seamless communication and coordination between participants, caregivers, and service providers in Maica, enhancing the overall care experience.

Billable Participant Notes

Client Care

Billable Particopant Notes allows for the capturing of detailed notes, tasks, and files and billing for this activity against an active service agreement.

Connections

Client Care

Connections in Maica facilitate communication and data sharing between participants, caregivers, and service providers, ensuring a cohesive and integrated care experience.

Integrated Payments

Budgeting

Maica features integrated payments, streamlining the billing process and ensuring seamless financial transactions for service providers and participants.

NDIS Budgeting

Budgeting

Maica supports integrated NDIS funding, including category and stated agreements to ensure participants have the required structures to receive services.

Appointment Services

Basics

Maica provides the ability to configure Appointment Services which are used to automatically identify the right billable support item as well as any skills needed to deliver it.

Reporting

Configuration

Maica offers powerful reporting of all your data by using Salesforce's repoting development platform that can be configured to your needs with ease.

Appointment Breaks

Service Delivery

Maica supports the capturing of appointment breaks to record any disruptions to the services being delivered by your care team.

Aged Care Budgeting

Budgeting

Aged Care in Maica supports the management and delivery of services by government-funded Aged Care services, ensuring compliant and efficient care for participants.

Introduction to Salesforce

Demonstrations

Maica has been built on top of the Salesforce platform and this video provides an introduction overview of Salesforce as the underlying CRM solution.

Appointment Management

Mobile

Discover how to manage an Appointment directly from your mobile device including attaching files and taking notes.

Appointment Files

Service Delivery

Maica allows for the attachment of files or photos directly from within appointments. These are saved to the appointment record for direct access.

Stripe Payment Integration

Service Delivery

Maica is natively integrated with the Stripe payment gateway for easy payment processing using a PCI compliant platform.

Appointment Interaction

Demonstrations

This video showcases the interactions with Appointments and Shifts, including checking in/out, taking notes, and recording travel.

Xero Finance Integration

Budgeting

Maica is natively integrated with the Xero finance system for the synchronisation of invoices and payments between Xero and Maica.

Visual Shift Rostering

Basics

Maica supports the visual rostering of shifts across locations and resources, including recurring shifts for ease of ongoing management.

Shift Check-In/Out

Service Delivery

Maica provides the ability to check in and out of shifts, including the tracking of location and resource details.

Appointment Check-In

Service Delivery

Appointment check-in in Maica allows participants and providers to record the start of services, ensuring accurate tracking and documentation of care activities.

Participant Signatures

Service Delivery

Maica provides the ability to capture participant signatures directly from within appointments and save these as time-stamped file attachments.

Participant Notes

Service Delivery

Notes in Maica allow caregivers and service providers to document and share important observations, updates, and information about participants, ensuring continuity and quality of care.

Shift Checklists

Service Delivery

Maica supports the ability to configure checklists (or tasklists) for any given shift to ensure resources complete a set of required tasks.

Appointment Check-Out

Service Delivery

Appointment check-out in Maica records the completion of services, ensuring accurate documentation and tracking of care activities.

Mobile Participant Profile

Mobile

Learn how to navigate, access and manage your Participant Profile from your mobile device using Salesforce's mobile application.

Service Agreements

Basics

Service agreements in Maica outline the terms and conditions of services provided, including budgeting and funding details, ensuring clear expectations and compliance between participants and service providers.

Mobile Appointment Checkin

Mobile

Learn how to check into an Appointment from your mobile device using the Salesforce mobile application.

Participant Goals

Client Care

Goals in Maica help participants and their care teams set, track, and achieve personalised objectives, promoting progress and positive outcomes in their care plans.

Appointment Costs

Budgeting

Appointment costs provide a detailed breakdown of expenses for scheduled services in Maica, promoting transparency and accurate financial management.

Mobile Appointment Checkout

Mobile

Learn how to check out of Appointments from your mobile device including managing travel expenses.

Appointment Management

Basics

Appointment management in Maica streamlines the scheduling, tracking, and coordination of participant services, ensuring efficient and effective care delivery.

Resource Profile

Basics

The resource profile captures all required information for a care team member to be scheduled, selected and rostered for the delivery of services.

The Maica Planner

Basics

The planner organizes and schedules appointments, resources, and activities in Maica, ensuring efficient and coordinated care management for participants.

Maica Budgeting

Demonstrations

Maica enables powerful and compliant budget management across a number of funding structrures, including NDIS and Aged Care.

Participant Profiles

Basics

Participant profiles in Maica provide comprehensive information about individuals, including their personal data, care needs, and service history, to facilitate tailored support and care management.

Resource Allocation

Service Delivery

Maica provides the ability to allocate resource(s) to either shifts or appointments using a number of selection criteria to ensure the right person is found.

NDIS API Integration

Budgeting

NDIS in Maica is natively integrated with the NDIS APIs and supports the management and delivery of services funded by the National Disability Insurance Scheme.

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