Welcome to the Maica Demo Centre.

Learn how to sync your Service Providers ID and view Care Management Budgets from Services Australia directly into Maica, refreshing on demand to keep Support at Home funding data current.

Learn how to generate, validate, and submit Support at Home claims to Services Australia directly from Maica.

Learn how to sync Residential Aged Care Recipient data from Services Australia directly into Maica, keeping resident records aligned with government systems.

Learn how to sync Support at Home Care Recipient data from Services Australia directly into Maica, keeping participant records accurate and up to date.

Discover how to build, personalise, and prepare a dynamic and connected document.

Learn how to build a custom form and automatically sync responder data to Salesforce records on submission.

Discover how to add and use the Maica Actions from within Salesforce's Global Actions tool.

Learn how to use and interact with Maica's Meet Me Object - our AI driven Participant Summary

Learn how to send Shift and Appointment offers for any Unfilled record to Resources directly from the Planner

Learn how Maica validates against overtime during Scheduling, how to override it with the right Permissions, and what metrics it validates against.

Easily view, edit, and action Appointments or Shifts in one central data table view.

Perform time-saving bulk updates across multiple Appointments or Shifts, including Quick Completes, Cancellations, Resource Assignment, and more.

Gain a complete overview of your organisation’s schedule at a glance in a streamlined data table view

Create highly targeted Alerts using Dynamic Alerts. With advanced filters, merge fields, and custom criteria, you can display context-specific messages—ensuring the right information surfaces at the right time.

View relevant Alerts directly on your Salesforce Record Pages. This ensures important updates are visible at a glance, helping your team stay informed and respond proactively.

View upcoming Appointments directly on your Participant and Resource Profile Pages. This provides a clear snapshot of scheduled Appointments, making it easier to track what's ahead for your Participants and Care Team.

Discover how to Check In and Out of Appointments, complete Checklists, view Appointment Actions and record Participant Notes

Click through an overview of the Home Screen of Maica's Mobile Application

Learn how to navigate, access and manage your Participant Profile from your mobile device using Salesforce's mobile application.

Learn how to update Travel within an Appointment in Maica, including adding a Note against it

Maica is natively integrated with the Stripe payment gateway for easy payment processing using a PCI compliant platform.

This video showcases the interactions with Appointments and Shifts, including checking in/out, taking notes, and recording travel.

This provides an overview of the schedule management experience in Maica, including the creation of Appointments.

Maica enables powerful and compliant budget management across a number of funding structrures, including NDIS and Aged Care.

Maica has been built on top of the Salesforce platform and this video provides an introduction to the configuration options within Salesforce.

Maica has been built on top of the Salesforce platform and this video provides an introduction overview of Salesforce as the underlying CRM solution.

Maica provides the ability to check in and out of shifts, including the tracking of location and resource details.

Maica supports the ability to configure checklists (or tasklists) for any given shift to ensure resources complete a set of required tasks.

Maica supports the visual rostering of shifts across locations and resources, including recurring shifts for ease of ongoing management.

Maica offers powerful reporting of all your data by using Salesforce's repoting development platform that can be configured to your needs with ease.

Maica uses Salesforce Flows extensively to provide configurable business processes that can easily be amended to meet specific organisational needs.

Maica provides the ability to configure Appointment Services which are used to automatically identify the right billable support item as well as any skills needed to deliver it.

Maica supports the capturing of appointment breaks to record any disruptions to the services being delivered by your care team.

Maica provides the ability to capture participant signatures directly from within appointments and save these as time-stamped file attachments.

Maica allows for the attachment of files or photos directly from within appointments. These are saved to the appointment record for direct access.

Billable Particopant Notes allows for the capturing of detailed notes, tasks, and files and billing for this activity against an active service agreement.

The resource profile captures all required information for a care team member to be scheduled, selected and rostered for the delivery of services.

Maica features integrated payments, streamlining the billing process and ensuring seamless financial transactions for service providers and participants.

Maica supports integrated NDIS funding, including category and stated agreements to ensure participants have the required structures to receive services.

Aged Care in Maica supports the management and delivery of services by government-funded Aged Care services, ensuring compliant and efficient care for participants.

NDIS in Maica is natively integrated with the NDIS APIs and supports the management and delivery of services funded by the National Disability Insurance Scheme.

Maica is natively integrated with the Xero finance system for the synchronisation of invoices and payments between Xero and Maica.

Invoicing in Maica streamlines the billing process by generating accurate and timely invoices for services provided, ensuring efficient financial management within the NDIS and Aged Care schemes.

Goals in Maica help participants and their care teams set, track, and achieve personalised objectives, promoting progress and positive outcomes in their care plans.

Notes in Maica allow caregivers and service providers to document and share important observations, updates, and information about participants, ensuring continuity and quality of care.

Connections in Maica facilitate communication and data sharing between participants, caregivers, and service providers, ensuring a cohesive and integrated care experience.

Interactions facilitate seamless communication and coordination between participants, caregivers, and service providers in Maica, enhancing the overall care experience.

Participant profiles in Maica provide comprehensive information about individuals, including their personal data, care needs, and service history, to facilitate tailored support and care management.

The planner organizes and schedules appointments, resources, and activities in Maica, ensuring efficient and coordinated care management for participants.

Maica provides the ability to allocate resource(s) to either shifts or appointments using a number of selection criteria to ensure the right person is found.

Service agreements in Maica outline the terms and conditions of services provided, including budgeting and funding details, ensuring clear expectations and compliance between participants and service providers.

Participant preferences in Maica capture individual needs, likes, and dislikes, enabling personalised and responsive care plans.

Appointment management in Maica streamlines the scheduling, tracking, and coordination of participant services, ensuring efficient and effective care delivery.

Appointment costs provide a detailed breakdown of expenses for scheduled services in Maica, promoting transparency and accurate financial management.

Appointment check-out in Maica records the completion of services, ensuring accurate documentation and tracking of care activities.

Appointment check-in in Maica allows participants and providers to record the start of services, ensuring accurate tracking and documentation of care activities.

The Maica Resource Optimiser allocates the most appropriate Resource(s) to unfilled Appointments & Shifts using a number of customisable inputs and categories to determine the best fit.

Maica provides the ability to submit invoice payment claims in bulk directly to the agency, particularly for NDIS invoice claims.