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Basics
Maica provides the ability to configure Appointment Services which are used to automatically identify the right billable support item as well as any skills needed to deliver it.

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Demonstrations

Salesforce Configuration

Maica has been built on top of the Salesforce platform and this video provides an introduction to the configuration options within Salesforce.

Mobile

Appointment Management

Discover how to manage an Appointment directly from your mobile device including attaching files and taking notes.

Service Delivery

Appointment Optimiser

The Maica Resource Optimiser allocates the most appropriate Resource(s) to unfilled Appointments & Shifts using a number of customisable inputs and categories to determine the best fit.