A Day With Maica: The Support Worker.

A whole day, told from the phone in your pocket.

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Before the shift
Begin your day by opening the Maica Mobile App. Your schedule is the first thing on screen. Here, you can review your Appointments and Shifts for the day, with a summary card totalling your hours, and a legend showing where each one is up to. Switch the period to the week or the month when you want to look further ahead.
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Any new offers?
Then, check your offers. Any new Shifts or Appointments that are offered to you will be displayed in the My Offers tile. My Offers shows all Shift and Appointment Offers directly on your Home screen, ready to accept.

Offers arrive from your organisation and sit in My Offers until you respond or they expire. Accepting adds the Shift or Appointment to your schedule, and it appears alongside the rest of your day.

On the road
Before you hit the road for the day, you can check your route. The show in Google Maps action takes the Appointments in your Planner and opens them as a route on your phone, in the order you will drive them, allowing you to get a quick view of your day, first stop to last.
Who you are seeing
Before the visit, you can review the Participant Profile of who you are seeing. Goals, Preferences and other information sit on the record, alongside any Alerts that may be raised or critical for you to see.

The Profile can be opened directly from the Appointment you are attending and it can be opened before, during or after an Appointment takes place.

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Alerts are raised by conditions your Organisation defines. They appear on the records they relate to, and they update as those records change.

Arriving
Now you're there, and the Appointment is ready to be checked in to. A map sits at the top of the screen with the Location pinned, allowing to view the site from directly within the Maica Mobile App. Below it sits all other details you need, including other Support Members. Appointment Instructions are there if there is something specific to know.

Check In records the time you started and the Location you started from, and both sit against the Appointment for the office to see.

During the visit
Time to put the phone away. Check In has started the Appointment and it stays open while you work, so you can come back to it whenever you need to.

All actions stay available to you while the Appointment is open. Open the app whenever you need to, and everything you record syncs with your organisation in real time.

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Writing it up
Now it is time to write up the visit. Open the Appointment again and add a Participant Note. It lands on the Participant record, the team supporting them sees it, and progress sits against the Goals it relates to. Participant Note Templates give you a structure to fill in, so the detail your organisation needs is captured the same way every time.

Participant Note Template

noun

[Maica]
A preset structure for a Participant Note, built by your organisation and brought in by the Service being delivered, so every visit captures the same detail.

If something goes wrong
And if something does go wrong, an Incident can be raised from the same place, while you are still there. Notes and Incidents are just two of the actions that live on an Appointment, alongside other suchs as Participant Photos, File attachments and Support Requests.
Ending the shift
✅ Shift complete
It is time to check out and complete your Appointment or Shift, and the day accounts for itself as you do. Manage your Travel, add any expenses you may have missed, and complete any required checklist items, all from the one screen.

Your organisation sets the tolerances around check out times and the adjustments you can make to Travel.

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Where to next?
One shift is only a small part of what Maica does. Take a look at the rest.
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Before the shift

The Home Screen.

The Home screen opens on your schedule. Appointments and Shifts for the period you choose, with a summary card totalling your hours and a legend showing the status of each one.

Home Overview

A click through of the Home screen in the Maica Mobile app, including the period selector, the summary card and the filters.

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Who you are seeing

The Participant Profile.

Goals, Preferences and the people connected to a Participant, open from the Appointment you are about to attend.

Participant Profile

A click through of the Participant Profile in the Maica Mobile app.

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During the visit

Interacting With Appointments.

Check In and Check Out, Checklists, Appointment Actions and Participant Notes, all from the Appointment record.

Appointment Actions

A click through of interacting with an Appointment in the Maica Mobile app.

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Ending the shift

Managing Travel.

Travel is updated within the Appointment, with a Note against it, and time and distance calculated through the Google Maps integration.

Manage Travel

A click through of updating Travel on an Appointment in the Maica Mobile app.