In this edition of our article series, we explore how digital transformation in NDIS and Aged Care should prioritise people over technology—helping you reclaim your time and attention.
In this edition of our article series, we explore how digital transformation in NDIS and Aged Care should prioritise people over technology—helping you reclaim your time and attention.
It turns out, the biggest benefits of technology aren’t technical at all. They are overwhelmingly human.
The adoption and implementations of digital platforms is, of course, nothing new in the business, social, and personal world. This can range from installing a local application to complete a university project all the way to transforming an organisation’s digital footprint.
So, what is really driving your transformation? Well, historically, digital implementations have been positioned around their technological benefits, often focusing on:
Yet, research and industry experience show that many digital transformations do not fully achieve these outcomes. Projects often run over budget, under-deliver on scope, or fail to meet the expectations set at the beginning.
So, the question is: Why?
The reasons for these perceived failures with digital transformation are multiple of course but, to us, one stands out more than any other: the focus of the transformation was wrong from the beginning.
We believe that the primary focus of any digital implementation should be on people and their experiences. Not only after the software has been implemented, but also during the process.
Any organisation introducing digital technology to their team needs to ultimately recognise that success (or failure) directly relates to the team’s willingness to adopt to the technology.
Given this, it is absolutely critical to understand what drives people, what motivates them to give you the knowledge you need along the way, as well as how they will work into the future.
What we have seen in our experience, certainly within the NDIS and Aged Care space, is that the a team wants to focus on engaging with stakeholders and supporters. People want to focus on being productive, useful, and enjoy their work by connecting with their “customers”.
With the above in mind, the question really is: What should a digital implementation deliver?
It is time! Time to focus on engagement, time to focus on valuable work.
Technology platforms can deliver this in many ways of course, including by some of the mechanisms listed here:
The above is by no means a complete list of all possible ways technology can give your team time back, but it’s important to note that the focus must be on how technology will ultimately impact people in your organisation and not the technology itself.
At Maica, this is what we focus on, we concern ourselves with positive human impact, with time gained, with enjoyment brought to work, and with an overall sense of positivity.
Your technology selection, setup, and adoption process should be driven by how well the above human factors can be achieved.
The technology platform that allows your people to get their time back, focus on engaging with your stakeholders, and enjoy their work is the right system for you.
We hope the above makes sense to you and we would welcome your feedback and connection.